Terms of Use

Effective Date: 08/01/2026

Welcome to the kele.com website and any related mobile applications, ordering portals, and eCommerce tools owned and operated by Kele, Inc. and its affiliated companies (collectively, "Kele," "we," "us," or "our"). The kele.com website and mobile application(s), together with the content, software, services, and functionality offered on or through them, including product catalogs, live inventory information, quoting tools, the My Project Portal, and account management features, are collectively referred to as the "Site" in these Terms of Use. Kele is a distributor of industrial and commercial products and components, and also offers related services such as custom fabrication, assembly, sourcing, project support, and technical support (collectively, the "Services"). We make the Site available to you subject to your agreement to these Terms of Use.

The purchase of products and Services through the Site is subject to additional terms, including our Terms of Sale, Shipping Policy, and Return Policy, each of which is incorporated into these Terms of Use by reference. You should review those policies before placing an order. These Terms of Use (including all documents, policies, and notices referenced herein) are collectively referred to as this "Agreement."

This Agreement is a legally binding contract between you and Kele. By accessing or using the Site in any way, including browsing the Site, using information contained on the Site, creating a User Account, requesting a quote, or submitting information to Kele, you agree to and are bound by this Agreement.

PLEASE READ THIS AGREEMENT CAREFULLY. SECTION 16 ("DISPUTE RESOLUTION") CONTAINS AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

  1. ACCEPTANCE OF THESE TERMS OF USE

By accessing or using the Site, creating a User Account, requesting a quote, or placing an order, you represent that you have read, understood, and agree to be bound by this Agreement and our Privacy Policy. If you do not agree to this Agreement, you may not access or use the Site.

The Site is directed primarily at business and commercial users purchasing products and Services for use in their trade, business, or profession. If you are accessing the Site on behalf of a company, distributor, contractor, or other entity, you represent that you are authorized to bind that entity to this Agreement, and "you" will refer to both you individually and that entity.

  1. CHANGES TO THIS AGREEMENT

We may revise and update this Agreement from time to time in our sole discretion, including to reflect changes to the Site, our Services, or applicable law. All changes are effective immediately when we post them and apply to all access to and use of the Site thereafter. Your continued use of the Site following the posting of a revised Agreement means you accept and agree to the changes. We encourage you to review this Agreement periodically. Changes to the Terms of Sale applicable to a specific order are governed by the Terms of Sale in effect at the time that order is placed.

  1. THE SITE

A. Description of the Site
The Site provides information about, and enables the purchase of, industrial and commercial products, parts, and components from Kele and the manufacturer brands we carry, together with access to Kele's Services, including custom fabrication, assembly, sourcing, project support, technical documentation, and customer support. The Site may include live inventory visibility, saved lists, order history, quoting tools, and the My Project Portal for tracking multi-line or project-based orders.

B. Eligibility; Commercial Use
You must be at least 18 years old and capable of forming a binding contract to use the Site. The Site and the products and Services offered on it are intended for commercial, business, institutional, and industrial customers (including contractors, engineers, distributors, and facility operators) and are not intended for personal, family, or household use. Kele reserves the right to refuse service, terminate accounts, or cancel orders in its sole discretion, including where it reasonably believes a purchase is not for legitimate commercial or business purposes.

C. User Accounts
Certain features of the Site, including online ordering, saved payment and shipping information, open-account (credit) purchasing, order history, quote management, and the My Project Portal, require you to register for a User Account. You agree to provide accurate, current, and complete information when creating your account and to keep that information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any suspected compromise or unauthorized use of your account. Kele is not liable for any loss or damage arising from your failure to safeguard your account credentials.

D. Quotes and Pricing
Prices, availability, and lead times displayed on the Site are subject to change without notice and do not constitute an offer to sell at a stated price. Quotes generated through the Site are valid only for the period stated on the quote and are subject to product availability and Kele's acceptance. Kele makes reasonable efforts to ensure pricing, product specifications, and inventory information on the Site are accurate, but does not warrant that such information is error-free, and reserves the right to correct pricing or specification errors, including after an order has been submitted.

E. Availability; Modifications to the Site
We may add, change, suspend, or discontinue any aspect of the Site, including any product listing, tool, or feature, at any time without notice. We do not guarantee that the Site, or any part of it, will be available at all times or free of interruptions, delays, or errors. We may impose limits on certain features or restrict your access to parts of the Site without notice or liability.

  1. MOBILE APPLICATION

Kele may make available a mobile application (the "Kele App") to access certain Site features from a mobile device. To use the Kele App, you must have a compatible mobile device. Kele does not warrant that the Kele App will be compatible with your device. You may incur data or messaging charges from your wireless carrier in connection with your use of the Kele App, and you are solely responsible for those charges.

If you download the Kele App from the Apple App Store, you acknowledge that this Agreement is between you and Kele, not Apple, Inc. ("Apple"), and Apple has no responsibility for the Kele App or its content. Your use of the Kele App must comply with the applicable App Store Terms of Service. Apple has no obligation to furnish maintenance or support for the Kele App, and any product warranty claims are governed solely by this Agreement.

If you download the Kele App from the Google Play Store, you acknowledge that this Agreement is between you and Kele, not Google LLC ("Google"); your use must comply with Google's then-current Google Play Terms of Service; Google is only a provider of the platform through which you obtained the Kele App; and Google has no obligation or liability to you with respect to the Kele App or this Agreement.

  1. PRODUCTS, ORDERS, AND PURCHASES

All purchases of products and Services through the Site are governed by Kele's Terms of Sale, Shipping Policy, and Return Policy, in each case as in effect at the time of your order and as may be amended by Kele from time to time (collectively, the "Purchase Policies"). The Purchase Policies are incorporated into this Agreement by reference. In the event of a conflict between this Agreement and the Purchase Policies with respect to a specific order, the Purchase Policies will control as to matters relating to that order.

Kele acts as a distributor of products manufactured by third parties. Except as otherwise expressly stated in the Purchase Policies or on a specific product page, product warranties are provided by the applicable manufacturer, and not by Kele. Custom-fabricated, calibrated, or assembled products, and special-order items, may be subject to additional terms, cancellation charges, and restricted return rights as described in the Purchase Policies.

Orders are subject to acceptance and product availability. Kele reserves the right to limit order quantities, refuse or cancel any order, and to require additional verification or information before accepting an order, including for orders that Kele reasonably believes were placed in error, involve pricing or listing errors, or are potentially fraudulent.

  1. ACCEPTABLE USE

In connection with your access to and use of the Site, you agree that you will not:

  • Use the Site for any unlawful purpose, or in violation of any applicable local, state, national, or international law or regulation;
  • Access or attempt to access another user's account, or any non-public areas of the Site, without authorization;
  • Submit false, misleading, fraudulent, or inaccurate information in connection with a User Account, quote request, order, credit application, payment, or other interaction with the Site;
  • Use any automated means, including bots, scrapers, or crawlers, to access, monitor, or copy any part of the Site, except with our prior written consent or as permitted by a published API;
  • Use any robot, spider, scraper, crawler, artificial intelligence system, machine learning model, automated agent, or similar technology to access, extract, copy, download, index, cache, or otherwise collect content or data from the Site, whether manually or automatically, including product catalogs, pricing, availability, technical documentation, specifications, images, metadata, or other information, for any commercial purpose, including benchmarking, competitive analysis, market intelligence, data aggregation, resale, or the training, development, evaluation, or improvement of any artificial intelligence or machine learning system, except with Kele's prior written authorization or through a published API expressly permitting such use;
  • Use the Site or any information obtained from the Site to develop, benchmark, support, or improve any competing products, services, databases, pricing tools, procurement platform, or eCommerce marketplace;
  • Copy, reproduce, distribute, publish, or commercially exploit product documentation, technical drawings, engineering specifications, installation guides, or other proprietary technical content except as expressly permitted by this Agreement or with Kele's prior written consent;
  • Interfere with, disrupt, or place an unreasonable burden on the Site or the networks or services connected to the Site;
  • Introduce any virus, malware, or other harmful code to the Site;
  • Reverse engineer, decompile, or disassemble any portion of the Site, except to the extent such restriction is prohibited by applicable law;
  • Probe, scan, test, or assess the vulnerability of the Site or any network, system, or account connected to the Site, or circumvent or attempt to circumvent any security or authentication measures, except with Kele's prior written authorization;
  • Use the Site to resell, misrepresent, or falsely describe Kele products in a manner that infringes third-party rights or violates manufacturer distribution terms; or
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity, including Kele.

Kele reserves the right to investigate any actual, suspected, or alleged violation of this Section and to take any action it reasonably deems appropriate, including removing content, suspending or terminating access to the Site, refusing orders, disabling User Accounts, cooperating with law enforcement, or pursuing any other remedies available under this Agreement or applicable law.

  1. USER CONTENT AND SUBMISSIONS

Certain areas of the Site may allow you to submit product reviews, ratings, questions, project information, technical inquiries, or other content ("User Content"). You are solely responsible for your User Content and represent that you have all rights necessary to submit it. You grant Kele a non-exclusive, royalty-free, worldwide, sublicensable, and transferable license to use, reproduce, distribute, and display your User Content in connection with operating and promoting the Site and our Services.

If you submit any suggestion, idea, or feedback regarding the Site or our products or Services, you agree that Kele may use it without restriction or compensation to you. Do not submit any User Content or feedback that you consider confidential or proprietary. Kele will use commercially reasonable efforts to maintain confidentiality consistent with its Privacy Policy and applicable agreements.

Kele may, but is not obligated to, monitor or review User Content. Without limiting any other rights under this Agreement, Kele may remove, disable access to, or refuse to display any User Content that Kele reasonably believes violates this Agreement, infringes the intellectual property or other legal rights of any person or entity, or otherwise exposes Kele or its users to legal or regulatory risk. Copyright infringement notices and counter-notifications are governed by Section 9.D (Copyright Policy; DMCA Notices).

  1. THIRD-PARTY SITES, TECHNOLOGY, AND MANUFACTURER TRADEMARKS

The Site may contain links to third-party websites, including manufacturer sites for the brands Kele distributes, or may incorporate third-party technology (such as payment processors, live-chat providers, or analytics tools). Kele does not control and is not responsible for the content, products, services, or privacy practices of any third-party site or technology. Your use of any third-party site or technology is at your own risk and subject to that third party's terms and policies.

  1. INTELLECTUAL PROPERTY RIGHTS

A. Kele Content
The Site and all content made available on it, including text, graphics, product data, images, software, tools, page layouts, and the compilation thereof (collectively, "Kele Content"), are owned by Kele or its licensors and are protected by U.S. and international copyright, trademark, trade dress, and other intellectual property laws. Except as necessary to use the Site for its intended purpose (for example, to place an order), you may not copy, reproduce, distribute, publicly display, modify, or create derivative works from any Kele Content without our prior written consent. For the avoidance of doubt, no license or other right is granted to use any Kele Content, product data, pricing information, technical documentation, images, metadata, or other materials made available through the Site for the purpose of training, developing, fine-tuning, evaluating, or improving any artificial intelligence, machine learning, or similar computational model, except as expressly authorized by Kele in writing.

B. Trademarks
"Kele," the Kele logo, and other Kele marks are trademarks of Kele, Inc. Product names, logos, and marks of the manufacturers whose products Kele distributes are the trademarks of their respective owners, and their appearance on the Site does not imply any affiliation with, or endorsement by, those manufacturers beyond an authorized distribution relationship, except as expressly stated. Nothing in this Agreement grants you any right to use any Kele or third-party trademark without separate written permission from the trademark owner.

C. Feedback
Any feedback, ideas, or suggestions you provide about the Site or our Services may be used by Kele for any purpose without obligation or compensation to you, as further described in Section 7.

D. Copyright Policy; Claims of Infringement
Kele respects the intellectual property rights of others and expects users of the Site to do the same. If you believe that any content available on the Site infringes your copyright, you may submit a written notification to Kele's designated Copyright Agent in accordance with the Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. § 512.

A valid notice of claimed infringement should include substantially the following information:

  • a physical or electronic signature of the copyright owner or a person authorized to act on the owner's behalf;
  • identification of the copyrighted work claimed to have been infringed;
  • identification of the material claimed to be infringing, including information reasonably sufficient to permit Kele to locate the material on the Site;
  • your name, mailing address, telephone number, and email address;
  • a statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law; and
  • a statement, made under penalty of perjury, that the information contained in the notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Upon receipt of a substantially compliant notice, Kele may investigate the claim and remove or disable access to the allegedly infringing material, consistent with applicable law. Kele may also notify the user who submitted the challenged content and, where appropriate, permit that user to submit a counter-notification in accordance with the DMCA. If Kele receives a valid counter-notification, Kele may restore the material as permitted by applicable law.

Kele reserves the right to remove or disable access to content that it reasonably believes infringes the intellectual property rights of another person or otherwise violates this Agreement or applicable law. In appropriate circumstances and at Kele's discretion, Kele may suspend or terminate the accounts of users who are determined to be repeat infringers.

DMCA notices and counter-notifications should be directed to Kele's designated Copyright Agent at:
Copyright Agent
Kele, Inc.
3300 Brother Boulevard
Memphis, TN 38133 USA
Email: info@kele.com (ATTN: Copyright Agent)
Telephone: 877.826.9045

  1. PRIVACY

A. Privacy
Our collection, use, and disclosure of personal information in connection with the Site is described in our Privacy Policy, which is incorporated into this Agreement by reference. By using the Site, you consent to the collection and use of your information as described in the Privacy Policy.

B. Electronic Communications
When you use the Site, create a User Account, request a quote, place an order, or communicate with us electronically (including by email, through your account, or through the Site), you consent to receive communications from Kele electronically. These communications may include order confirmations, invoices, receipts, quotes, shipping notifications, account updates, security alerts, customer service communications, changes to this Agreement or our policies, and other notices relating to your use of the Site, your account, or your transactions with us. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law. You are responsible for maintaining accurate and current contact information, including your email address, and for ensuring that communications from Kele are not blocked or filtered.

  1. DISCLAIMER OF WARRANTIES

THE SITE AND ALL KELE CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. KELE DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. PRODUCT WARRANTIES, IF ANY, ARE PROVIDED BY THE APPLICABLE MANUFACTURER AS DESCRIBED IN THE PURCHASE POLICIES AND NOT BY KELE, EXCEPT AS EXPRESSLY STATED OTHERWISE.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

  1. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KELE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO YOUR USE OF THE SITE, EVEN IF KELE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. KELE'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT AND YOUR USE OF THE SITE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO KELE FOR THE PRODUCTS OR SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

Nothing in this Agreement limits any liability that cannot be limited or excluded under applicable law. This Section does not limit any remedies available to you under the Purchase Policies with respect to a specific order.

  1. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Kele and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with: (a) your access to or use of the Site; (b) your User Content; (c) your violation of this Agreement; or (d) your violation of any applicable law or the rights of any third party.

  1. EXPORT CONTROL AND INTERNATIONAL USE

Kele operates locations in the United States and Singapore and ships products internationally. Products, software, and technology made available through the Site may be subject to U.S. export control laws and the import laws of other countries. You agree to comply with all applicable export and import laws and regulations, and represent that you are not located in, or a resident of, any country subject to a U.S. government embargo, and that you are not on any U.S. government list of prohibited or restricted parties.

The Site is controlled and operated from the United States. Kele makes no representation that the Site or its content is appropriate or available for use in other locations. If you access the Site from outside the United States, you do so at your own risk and are responsible for compliance with local laws.

  1. TERMINATION

We may suspend or terminate your access to the Site or your User Account at any time, with or without notice, for any reason, including if we believe you have violated this Agreement. You may terminate your account at any time by contacting us as described in Section 19. Sections of this Agreement that by their nature should survive termination (including Sections 9, 11, 12, 13, and 16) will survive.

  1. DISPUTE RESOLUTION; ARBITRATION AGREEMENT

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH KELE ON AN INDIVIDUAL BASIS AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF.

A. Agreement to Arbitrate
You and Kele agree that any dispute, claim, or controversy arising out of or relating to this Agreement, the Site, or any products or Services purchased through the Site (each, a "Claim") will be resolved by binding individual arbitration, except that either party may bring an individual action in small claims court, and either party may seek injunctive or other equitable relief in court to prevent actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights.

B. Informal Resolution First
Before filing a claim in arbitration, the party asserting the Claim must send the other party a written notice describing the Claim and the relief sought, and the parties will attempt in good faith to resolve the Claim informally for at least thirty (30) days. Notice to Kele should be sent to the address in Section 19, ATTN: Legal Department.

C. Arbitration Procedures
Arbitration will be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, and will be conducted by a single arbitrator. Unless you and Kele agree otherwise, the arbitration will be conducted in Bartlett, Tennessee, and will be conducted in English. The arbitrator's decision will be final and binding, subject only to limited judicial review as permitted by the Federal Arbitration Act.

D. Class Action Waiver
You and Kele agree that any Claim will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator has no authority to conduct any class, collective, or representative proceeding.

This Section 16 will survive termination of this Agreement and will be governed by the Federal Arbitration Act.

  1. GOVERNING LAW AND VENUE

This Agreement is governed by the laws of the State of Tennessee, without regard to its conflict of laws principles, except to the extent Section 16 requires application of the Federal Arbitration Act. Subject to Section 16, any Claim not subject to arbitration will be brought exclusively in the state or federal courts located in Shelby County, Tennessee, and you consent to the personal jurisdiction of those courts.

  1. MISCELLANEOUS

This Agreement, together with the Purchase Policies and Privacy Policy, constitutes the entire agreement between you and Kele regarding your use of the Site and supersedes any prior agreements regarding the Site. If any provision of this Agreement is held unenforceable, the remaining provisions will remain in full force and effect. Kele's failure to enforce any right or provision of this Agreement will not be deemed a waiver of that right or provision. You may not assign this Agreement without Kele's prior written consent; Kele may assign this Agreement without restriction, including in connection with a merger, acquisition, or sale of assets. Headings are for convenience only and do not affect interpretation of this Agreement.

  1. CONTACT US

If you have questions about this Agreement, please contact Kele customer service through the Site, or write to:

Kele, Inc.
3300 Brother Boulevard
Memphis, TN 38133 USA
ATTN: Legal Department
Phone: 877.826.9045 (USA) / 001-901-382-6084 (International)
Email: info@kele.com